(1) the pads Employed in the living room are a method of StainMaster pad that I think is meant to improve the life of the carpet. However, the pads that installed by means of out the rest of the residence are not StainMaster and they are ,in truth, a sort of multicolored pad that does have any type of dampness barrier underneath the carpet.
I just cancel my deal on this firm after they screwed up not as soon as but twice the installation schedule in my lavatory. At first was program last Friday. It absolutely was rescheduled for today att 9am grow to be 11am then we must wait right up until Practically 1pm and nobody came.
I Hardly ever bought a connect with that pursuing day!!!!! Then today I have a simply call & was instructed I’d should pay out $80 for a serviceman to come back out & depending what he does I might have to pay for much more!!!! I advised the girl nicely I don’t have $80 right now & she promptly explained that’s high-quality just simply call back if you can. I then proceeded to inform her all the trouble I’ve gone thru & her reaction was I’ll Take note it with your account. I mentioned it’s not about my account I’ve been contacting for a month & she explained I’ll give this to my supervisor. I said WHAT….will you be kidding me….I believed you ended up the supervisor has was explained to a supervisor would call me back. She explained I’ll give this into a supervisor & just about ended the call.
We’re happy to listen to that you've got been contacted. We’ll keep on to adhere to up along with you till your installation is concluded.
You will see my response below yours. I've tried lots of variations to email the CEO with no luck. If you find a Performing e-mail for him, you should share as I supposed my response for him.
We informed him the entire work was remaining redone. We questioned for Trevor and Miguel informed us he is off on Wednesdays. The installer remaining our residence. I referred to as CS and discussed what occurred. Marie from installations named and still left a message stating that it wasn’t set up for an entire substitution Which she must talk to her manager and Trevor. Marie, her manager, Trevor or Kim in CS would contact again. Not one person referred to as back again several times in advance of CS Kim termed me back again.
This is the disaster!! I was alleged to be web hosting a celebration tomorrow and I've a hardly furnished living room with ruined carpet just form of laying there!
I have been preventing for 2 months to obtain anyone out to repair just a couple of boards that popped up immediately after a major hardwood flooring installation.
As I've mentioned on my voice concept to you, this is our home and we wish to really feel respected and valued within our household. The simple thing as changing carpet must enhance anyone’s consolation and satisfaction within their property.
June four, 2018 at 3:17 pm We experienced a salesman come out to our home in quotation us a rate for our kitchen and laundry room when it arrived right down to undertaking The work they came out and just performed the kitchen place that they had no knowledge of the laundry area after we contacted them he mentioned that he under no circumstances quoted a cost for your laundry room which happens to be he lifeless I contacted Empire The salesman appear out to the house complaining that this was gonna arrive outside of his pocket for the error what did I would like anything for free he quoted to me also that he was only earning $40 commission off that position that $400 was gonna must come outside of his pocket he also stated to me was I prepared to spend Section of it I explained no I pays $150 far more It's not my fault that you just messed it up I do feel that I must not should appear away from pocket on anything but he agreed to this and remaining our residence did not hear nothing at all back again from him so I identified as Purchaser Care yet again he calls me today telling me basically I was a liar that he did not comply with that witches he agreed to this before me and my spouse as well as the men and women setting up the floor not but have I heard back again from anyone at this time as today on this make a difference it’s all guarantees that they are going to Get hold of you or they are going to email you they're going to make this happen for a long length of time to ignore The difficulty hopefully my wording is right about the spelling sorry if It's not I do think people really need to check into the situation a lot more prior to obtaining floors I will not likely give them a great ranking till they maintain Together with the promise of whatever they mentioned they had been likely to do until finally that time I will not give a good composing or anything I am not sure how I bought to this unique web-site but I’m glad I did by the way the only real cause I agreed on the $a hundred and fifty more just because he produced me and my spouse really feel responsible that he was intending to have to come outside of pocket for hundred dollars that is I think that is very small down
August 10, 2018 at twelve:45 pm I used Empire several a long time back with excellent success in Texas. Nonetheless now Im on the east coast which has become a nightmare. My set up was delayed daily, not a dilemma. After they did come, they ripped up my previous empire today discount carpet, installed padding, but after they went to setup new carpet, they recognized it absolutely was ruined. They informed me they wouldnt have the capacity to return with new carpet till subsequent working day. All my furnature was mainly in my kitchen and eating place and there have been uncovered spikes within the trim bars.
Considering that your staff couldn’t discover the inspection, I was now told that One more inspection needed to be performed. I informed Kim I didn’t want An additional a person and that the notes in my account should really ensure I had been accepted. I advised Kim that i'm incredibly concerned about possessing another inspection at website this stage. Back again in September, I referred to as Kim in CS simply because I wished to eliminate a wall and add closets in the house. This was the right time to get it done simply because an entire replacement was accredited. She verified It could be Okay as the substitution is approved and notated on my account. So I moved forward with the construction. I requested the contractor to mend the issue by the entrance doorway because I used to be concerned it had been acquiring worse and an individual could get hurt. I used to be instructed a new inspection was a necessity.
FYI…I'm A 3-time customer who's got referred you to others. I keep on to become frustrated and dissatisfied. This encounter is infuriating. I request and assume speedy attention.
I known as when I found just one, & was told they would deliver me a Test to go over the cost….now I’ve been receiving the operate close to for months to find the Test, I also require a Self-importance as being the aged one was thrown out. My bathroom is sitting inside the hall because August so we haven’t experienced utilization of our bathroom given that then. I absolutely believe that we really should be compensated for our time, aggravation, living in this residence with mould for months, & calling around the phone each of the time. If I don’t get some thing finished SOON, I’ll be contacting my attorney & Get in touch with 6. They will be obtaining some thing carried out in this article.