Oct 25, 2018 at 9:07 am Worst experience with a firm ever! I expended $17000 to own my property mounted with laminate and vinyl within the bathrooms. The 1st installation workforce took one look and claimed the ground was uneven and walked off. It took me calling the cancellation department to acquire One more installation workforce out and they did the job beautifully. Upcoming was the bogs, three of them. A person half tub was designed to be put in with laminate. The two principal baths were being designed to get vinyl. two independent installation teams arrived and remaining expressing they wouldn’t take away the tile during the batrooms. Following numerous calls to Empire, I gained a call from Matthew, the installation supervisor. He said that the tile would be taken out and also a new subfloor place in at no cost to me.
August ten, 2018 at twelve:forty five pm I made use of Empire quite a few years ago with fantastic results in Texas. On the other hand now Im around the east coast which has actually been a nightmare. My set up was delayed on a daily basis, not a dilemma. Whenever they did appear, they ripped up my aged carpet, set up padding, but if they went to set up new carpet, they recognized it had been weakened. They informed me they wouldnt have the ability to return with new carpet till future day. All my furnature was basically in my kitchen and eating space and there have been uncovered spikes in the trim bars.
The laminate flooring set up demands some restore. Bob and Tom came out and took photos and notes to what required to be performed.
he instructed me to phone the organization and set in An additional ask for. I did. and right after several makes an attempt all over again, I used to be capable to arrange Yet another appointment to carry out the fix. Effectively the vendor arrived today– not prepared. he experienced only resources to carry out re-grouting. This has become probably the most preposterous display of customer service. It mustn't get a whole summer time and close to 6-seven phone schedulings/re-schedulings to restore my ground. I went with Empire simply because you men did a great work on my laminate, but this tile service has been a nightmare from day 1. I am not sure what office services Bowie, Maryland but they do not communicate, and they are not customer service oriented. these floor weren’t low cost and I am hugely dissatisfied in The shortage of planning, communication and volume of service I've been given.
Sigh. I chalk that up to my fault, Probably I mustn't have remaining it on the ground, and I can spend an hour or so or two prying it out, scraping it down, and replacing it with an extra. Installation starts and is concluded fairly fast. I am questioned to complete a walk-as a result of, and all would seem very well more than enough, but I am no carpet expert.
Paying for lodge and probably need to all try to eat out at a restaurant is just not a great feeling which definitely was one of the most messy unapologetic enterprise I ever found. So Many thanks Empire Today you actually deleted my household Thanksgiving. Now we will probably be cramped up in a small resort. ea
Can another person, such as CEO if possible, get again to me to debate this issue ASAP. Community relations is HUGE to an organization & whoever handles it ought to be aware about how your customer service or workers deal with your organization’s calls & strategies! Thank you upfront for reading this complaint………..
It absolutely was scheduled for yesterday but Empire termed and mentioned It might be until eventually today. One particular guy showed up today and had some laminate but very little else to carry out The task. He stated The 2 major loos weren’t on his do the job order Which there was no way he’d get rid of the toilets or maybe the tiles. So I named once again. I was advised my buy had been cancelled! They blamed the gross sales human being, who I’ve been in consistent Get hold of. They even took her Fee absent. So now this new installer remaining without the need of executing a thing all over again. Not only am I further than offended but I’m contacting the Better business bureau and am going to talk to a lawyer about breach of agreement. I’ve called multiple periods and he customer service claims only the installation department may help me but considering the fact that they’re not answering, she still left a voicemail. I’m completed!!
Thank you for bringing your fears to our awareness. We sincerely apologize in your experience, and realize that we’ve spoken to you with reference in your issues. empire carpets reviews When you continue on to have inquiries you should contact us at customersupport at empire-today.com.
Rapidly forward 24 several hours….I had been imagined to have a new kitchen area floor mounted today and also the installer identified as me at three:00 to inform me that their 1st position in the working day was getting way too long and they couldn’t put in my floor today. He said that it could be installed on Monday at ten:00am, but Once i requested him if he would notify Empire from the adjust in installation he claimed they they didn’t have to be educated as it was out in their palms at this stage.
We guarantee you that we acquire matters like these pretty critically, and we sincerely apologize for your inconvenience. We’ll be in touch along with you Soon to begin working on a resolution.
Completely unacceptable. Empire must do a far better work ensuring that their subcontractors are excellent and get The work accomplished within the day it can be promised.
I'm however waiting around. I now truly feel like I have wasted my money and I know I have squandered my Useful TIME!
We’re sorry to hear that the flooring is wanting restore, and we’d wish to further more help you. You should email your worries and account info to customersupport@ empire-today.com, and point out Headquarters in the subject line so we can easily abide by up with you ASAP.